Technical Support Engineer

Your role & responsibilities

• Develop and Maintain Technical Documents
  • Create user manuals, installation guides, SDK/API documentation, and troubleshooting guides for Gremsy products.
  • Write clear, concise, and technically accurate documentation for hardware, firmware, and software aspects of the product.
  • Ensure documentation is consistent with company branding and user experience guidelines.
• Collaborate with Cross-Functional Teams
  • Work closely with hardware and software engineers to extract technical details and translate them into comprehensive documentation.
  • Coordinate with the support team to document FAQs and common troubleshooting steps.
  • Partner with the marketing team to ensure technical accuracy in product descriptions and promotional materials.
• Manage Documentation Process
  • Maintain version control and track updates for documentation to align with product releases.
  • Continuously review and improve documentation based on user feedback.
  • Ensure documentation complies with industry standards and best practices.
• Assist in Training and Support
  • Create training materials and knowledge base articles for internal and external stakeholders.
  • Conduct internal training sessions on product features and updates.

Your skills & qualifications

Must-Have

• Bachelor's degree in Engineering, Technical Writing, Computer Science, or a related field.
• 1+ years of experience in technical writing, engineering documentation, or a similar role.
• Strong understanding of drone technology, gimbals, and stabilization systems or robotics field.
• Ability to read and interpret engineering schematics, technical drawings, and API documentation.
• Excellent written and verbal communication skills in English.
• Proficiency in documentation tools (e.g., Markdown, LaTeX, Confluence, Adobe FrameMaker, or similar).
• Basic knowledge of software development, API documentation, and firmware update processes.
• Attention to detail and a structured approach to organizing technical information.

 

Nice-to-Have

• Experience with UAVs, camera integration, or embedded systems.
• Familiarity with scripting languages (Python, Bash) or software development environments.
• Knowledge of content management systems (CMS) and document version control tools (Git, Doxygen).
• Experience creating instructional videos or interactive documentation.

Benefits for you

Địa điểm làm việc 

• 152-154 Đường số 2, Khu đô thị Vạn Phúc City, Quốc Lộ 13, Phường Hiệp Bình, TP. Thủ Đức, Thành phố Hồ Chí Minh, Việt Nam