Supply Chain Supervisor Cum Customer Service

1. Supply Chain

• Effective stock needs planning based on customer demand and forecast by brands, by SKU, by markets.

• Monitor and control inventory and stock movement by location, brands and markets.

• Work cooperatively and cross-functionally with procurement, supply chain AAS & Finance to follow up order, keep update regarding shipment, follow up with stock movement, prepare paperwork’s, arrange sample when needed.

• Reporting responsibilities: Sales report analysis as requested by Management, keep up to date Internal Price built.

• Coordinating with Sales team’s members, import and export, order plans, needs & delivery of goods to customers by timeline.

• Coordinate data for Stock, Depletion and shipment by region (South East Asia) and by brands.

• Prepare Monthly and Quarterly Brand depletion report for the entire region.

2. Customer Service

• Raising PO, quotations.

• Supervise and motivate the team members to achieving continuous improvement in customer satisfaction, enhance speed, communication, consistency, and accuracy in dealing with customer inquiries, orders, delivery, shipping documentation, and customer complaints.

• Develop competencies/skillsets of subordinates and the entire SC team.

• Improving operational processes to support organization planning and ensure customers’ satisfaction.

• Answering customers telephone queries. Identify and assess customers' needs to achieve satisfaction.

• Generate client leads, increase the number of customers, answer client queries and prepare sales documentation.

• Provide accurate, valid, and complete information by using the right methods/tools.

• Communicating and handling customer information.

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

• Keep records of customer interactions, process customer accounts and file documents.

• Follow communication procedures, guidelines, and policies.

• Work with customer service executive to ensure proper customer service is being delivered.

• Specific responsibilities include dealing with invoices, chasing up overdue payments and monitoring ongoing orders.

• Take care all clients information/contracts/payment terms…

• Processing all sales-related paperwork, daily sale reports.

3. Complete the Ad-hoc as requested by the management.

Yêu cầu công việc

• Graduate University.

• At least 3 years experience as the same role

• Proven customer support experience

• Strong phone contact handling skills and active listening

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills by both English and Vietnamese

• Ability to multi-task, prioritize and manage time effectively

• Experience with SAP systems and practices preferred

• Positive attitude with customers;

• Excellent quick actions and solution for customer requirements or problem may have;

• Enthusiast, passionate, creative, willing to learn and like challanging;

• Good planning, team management skills.