SALES SUPPORT

Your role & responsibilities

1. Project Handling and Processing

• Receive and process customer requests;
• Coordinate with internal teams (PMO, Engineering, BD, Purchasing) to verify customer requirements;
• Manage selling prices and gross margins based on cost structure;
• Prepare and issue quotations and sales contracts to customers;
• Receive and verify POs, confirmations, and pre-orders from customers;
• Submit purchasing requests to the Purchasing team;
• Coordinate with Purchasing for delivery arrangements and with Accounting for VAT invoicing;
• Follow up with customers on pending or ongoing projects;
• Monitor and track the status of all submitted quotations.

 

2. Customer Care and Relationship Management

• Maintain and develop relationships with customers (Vietnamese staff);
• Propose and recommend promotional programs to customers;
• Understand and anticipate customers’ business needs in the upcoming period.

 

3. Issue Resolution (under Team Manager’s guidance)

•  Handle pricing-related issues (standard pricing, new pricing, discounts, support pricing);
• Resolve product-related issues (incorrect items, delivery delays, temporary solutions, etc.);
• Address documentation issues (EPE, invoicing, payments, pending projects);
• Handle customer complaints.

 

4. Data Management

• Maintain and store project-related information on the company drive.

 

5. Reporting

• Prepare weekly reports;
• Report on the actual status of each project;

Your skills & qualifications

• University/ College graduate;
• At least 3 years of working experience at the similar position;
• Good at English, MS Office;
• Ability in pressure working environment, individual or team work;
• Having working experience in Sales position is an advantage.
• No age limit

Benefits for you

• Gross Salary: negotiate
• Long-term bonus, excellent employee bonus, 13th month salary, holiday bonus, Tet bonus
• 1 paid leave on Company foundation date
• Contribute SHUI with a high percentage. Bonus with PVI insurance
• Active & young working environment
• Every 2 years of consecutive working will be added 1 more full paid annual leave
• Annual Company trip and other Teambuilding activities

 

Working Time & Location

• Working time: 8:30 to 17:30 from Monday to Friday
• Working Location: 2nd Fl, A Tower, Golden Palace Building, Me Tri St, Tu Liem, Hanoi