Job Description
I. SCOPE OF THE ROLE
Role service scope: Exotic Voyages in Vietnam
Strategic or operational level: Functional Leader
II. PRIMARY OBJECTIVES
Manage, coach and supervise the Sales Department to ensure the operation of the Sales Department in a consistent and effective way
Be responsible for achieving sales goals
Be responsible for business development of sales department
III. MAJOR ACCOUNTABILITY / DUTIES
1. Main tasks
Manage, coach and supervise the Sales Department:
• Create and implement appropriate performance indicators, common procedures and tools for the Sales Department
• Recruit, build and nurture the sales team
• Ensure that all sales perform their tasks according to EV standards and expectations
• Consult and give advice to team when they have difficulties with the clients (complain production, relationship…), in management of the team, collaboration with other department…
• Evaluate the performances of Sales Team on a regular basis. Train, mentor, coach and keep them motivated
Achieving sales goals:
• Work with each team member to set their sales goals & targets.
• Analyze data on sales results and develop plans to address performance gaps and ensure the team’s overall target is met.
• Co-ordinate with marketing team to develop lead generation plans.
• Monitor competition, economic indicators, and industry trends.
Business development & profitability
• Complete strategic works for the year following the sales target procedure
• Follow up with the team on the yearly Market Strategy & implementation of yearly Market Strategy
• Conduct annual assessment
+ Do year-end and regular assessment with all members of Sales team.
+ Analyze and report the sales team’s assessment to COO
Training & mentoring
• Work on the training plan & inspection of sales department
• Supervise the implementation of sales training plan & inspection of sales department
Work with other departments
• Coordinate with Head of Production, Operation, Marketing, Accounting, Contracting to figure out best solutions to reach better efficiency at work
• Support and coordinate with other departments to encourage synergies and maintain the collaboration with relevant departments in carrying out processes, and find out what factors need to change in a timely manner
Weekly tasks
• Review the sales result weekly
2. Other tasks
• Facilitate communication between the Sales Department and other offices in all destinations (explain information to both sides and clarify unclear emails)
• As assigned by COO
Yêu cầu công việc
1. Competency
- Fluent in English
- Strong knowledge of clients & market
- Good leadership and management skills
- Strong planning and organizational skills to balance and prioritize work
- Good analytical and problem-solving skills and strong decision-making skills
- Knowledge of destination & product
- Good reporting skill
- Good presentation skills
- Strong communication skills
- Self-motivated to learn new concepts and participate in new projects
- Characteristics: good team spirit, ambitious & hungry for success, demanding, positive attitude, open-minded, honest, active and decisive, curious.
2. Education
University: Bachelor’s or Master’s in a Foreign Language, Hotel & Tourism Management or other related majors
3. Experience
At least three years of experience in the same position (For a Sales Manager)