Sales Agent U.S. Financial Services
Công ty TNHH SMB Viêt Nam
Job Description
About Us
Citizen Debt Services (CDS) is a U.S.-based financial services company with over 10 years of experience helping American consumers reduce their unsecured debt — including credit cards, personal loans, and medical bills — through personalized debt relief and settlement programs.
We serve U.S. clients only, and all communication is conducted entirely in English at a native level. Our mission is to deliver compassionate, transparent, and effective financial solutions to people in need — helping them regain control of their lives.
To support our continued growth, CDS is expanding its sales operations to Vietnam — building a dedicated English-speaking team to serve the U.S. market. All roles require a strong American accent, excellent communication skills, and the ability to build trust with American clients.
This expansion is supported by our official regional partner, SMB Vietnam, which helps facilitate market growth in Southeast Asia.
Position Overview
As a Sales Agent, you’ll play a key role in helping U.S. clients who are struggling with credit card or personal loan debt. You will engage with potential customers via outbound calls, social media inboxes (Facebook, X/Twitter), and email, with the goal of converting them into enrolled clients in our debt relief program. This role requires excellent communication skills, confidence, and a strong ability to build trust and rapport with American consumers.
+ Top performers can earn over $2,000/month in bonuses
+ Strong American accent and native-level English are required
Key Responsibilities
• Make outbound calls to prospective U.S. clients provided by the company
• Respond promptly to customer inquiries via social media platforms (e.g., Facebook, X), email, and other digital channels
• Engage with leads in writing and by phone to convert conversations into scheduled calls or direct enrollments
• Build trust with clients by understanding their financial situation and explaining how our debt relief program can help
• Handle objections professionally and confidently
• Accurately document all client interactions in the CRM system
• Meet and exceed individual KPIs and conversion targets
• Fluent English with a clear American accent (Native English level)
• Confident, professional communication — both spoken and written
• Understanding of cultural slangs and differences in conversations
• Comfortable with outbound calling and fast-paced work environments
• Strong sales mindset and persuasive ability
• Willingness to work night shifts (aligned with U.S. time zones)
• Previous experience in sales, financial services, customer support, customer service, or call centers is a plus
• Familiarity with CRM systems is a bonus
Preferred Qualifications
• Studied or lived in the U.S/CAN.
• Experience in debt relief, collections, or U.S/CAN. consumer finance
• Understanding of U.S/CAN. credit and lending systems
What We Offer
• Base Salary: $1,000-$1,500/month
• Performance Bonuses: 0.2% commission based on the enrolled debt amount. The average debt of a U.S. consumer is $25,000.
• Paid training and sales coaching
• Work in a native-English, U.S.-market environment
• Opportunities to grow into Senior Sales or Team Lead roles
• Supportive, high-performance team culture
• Modern, comfortable office in Thao Dien, District 2
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