Operational Roles (All Levels)
NAB Innovation Centre Vietnam
Job Description
Key Responsibilities:
- Process the allocated workload within the area of operation, efficiently, accurately and within the timescales and standards set out in service level agreements, service standards and performance targets, utilizing systems/equipment as required, to provide customers with high quality service.
- Support in processing daily tasks across several products and assist the Leader ensuring that workload is processed efficiently, accurately and within the standards set out in service level agreements.
Requirements
- From a year of experience in process execution and operational role, highly preferable experience in Banking or Financial Service industry.
- Excellent verbal and written communication in both English and Vietnamese.
- Strong problem-solving and execution skills
- Strong time management skills to meet internal SLA’s.
- Integrity, high commitment, and teamwork spirit.
- Ability to work effectively in a fast-paced, team-oriented environment
- Proficiency in Microsoft Office or similar tools
- Willingness to learn, adapt, and take ownership of operational tasks.
THE BENEFITS AND PERKS
We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.
1. Generous compensation and benefit package
- Attractive salary
- 20-day paid annual leave and 7-day paid sick leave
- 13th month salary and Annual Performance Bonus
- Premium healthcare for yourself
- Monthly allowance for team activities
- Premium welcome kit and occasional gifts of appreciation
- Extra benefits on your work anniversary
2. Exciting career and development opportunities
- Large scale products with modern technologies in banking domain
- Access to digital learning platform such as Udemy
- Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
- Sponsored English course with native teachers
3. Professional and engaging working environment
- Hybrid working model and excellent work-life balance
- State-of-the-art & modern Agile office
- Employee Assistance Program to improve your physical and mental health
- Annual team activities and company events
- A solid and talented team behind you – great people who love what they do
A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE
We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.
We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.
If this excites you, let's have a chat over a cup of coffee!