Job Description
As the Office Manager for our Vietnam subsidiary, you will be responsible for ensuring seamless daily operations, fostering a compliant and culturally aligned work environment, and providing strategic support to business growth. You will act as a key bridge between local execution and global standards, while driving operational excellence across sales, operations, customer service, HR, and administration.
1. Sales Support & Market Intelligence
· Work closely with the local sales team, enabling efficient client engagement and dealing with execution.
· Monitor market trends, competitor activities, and regulatory changes affecting sales operations, and provide actionable insights to leadership.
2. Operations & Partner Coordination
· Oversee coordination between key partners, terminals, depots, and vendors to ensure smooth logistics, supply chain, and service delivery.
· Build and maintain strong relationships with government, critical partners, terminals, and vendors to optimize operational efficiency and cost-effectiveness.
3. Customer Service Oversight
· Handle escalated customer issues, collaborating with relevant teams to implement corrective actions and prevent recurrence.
· Leading the team to deliver high-quality services and promptly resolve customer inquiries.
4. Human Resources Management
· Involving recruitment process to align recruitment strategies with business needs.
· Be responsible for KPI tracking and salary coordination to maintain workforce efficiency and morale.
· Identify performance related issues, develop a continued improvement approach to advise department managers on effective performance and talent management.
· Foster company culture through initiatives like team-building activities, training programs, and retention strategies, enhancing employee engagement and loyalty.
· Gather employee feedback to enhance workplace satisfaction and alignment with company ethos.
· Design and implement local cultural initiatives, promoting mission, vision, and core values across teams.
5. Office Administration & Compliance
· Manage office operations, including but not limited to lease agreements, supplies procurement, vendor management.
· Handle office planning, such as desk allocation, IT infrastructure coordination, and budget management, to create a productive and safety work environment.
· Ensure full compliance with company global policies and local regulations, mitigating operational risks.
· Monitor policy changes and adapt compliance strategies to avoid legal risks.
· Coordinate with external legal advisors on contracts, IP protection, and dispute resolution.
Yêu cầu công việc
1. Bachelor’s degree or above in STEM (Science, Technology, Engineering, Mathematics), Business Administration, International Trade, Logistics, Marketing, or a related field.
2. At least 10 years’ experience in shipping, logistics, forwarding;
3. 3 years+ in office management, preferably in multinational or Vietnam-based companies, familiarity with finance basics, HR processes, or legal/compliance in Vietnam;
4. Strong background in cross-border trade operations, with extensive experience in TP trade lane and proficiency in navigating its unique challenges;
5. Fluent spoken and written in English;
6. Knowledge of Vietnam’s shipping market, terminal operations;
7. Exceptional negotiation and relationship-building abilities with partners, vendors, and government entities.
8. Strong organizational and multitasking skills to manage diverse responsibilities under pressure.