Nhân Viên Hỗ Trợ Khách Hàng Trực Tuyến – Lĩnh Vực Du Lịch - Biết Tiếng Anh - Quận 9 / Quận 12

Your role & responsibilities

• Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
  
• Providing accurate, valid, and complete information by using the right tools, methods, and processes.
  
• Ensuring a high level of customer service and a positive guest experience.
  
• Proactively updating information/knowledge about customer service.

Your skills & qualifications

• Graduated from High school or equivalent academic level
  
• Fluency in English (Speaking, listening, writing, and reading) - working 100%English.
  
• Receive English CVs

Benefits for you

Quyền lợi được hưởng

• Average Income: 10.000.000 - 12.000.000vnd/month.
  
• Base Salary: 7.500.000 vnd/month.
  
• Meal allowance: 500.000 vnd/month.
  
• Night shift allowance: 30% base salary.
  
• Monthly KPI incentive: 900.000 – 1.200.000 vnd/month.
  
• 100% salary in 2-month probation time
  
• Join the insurance regimes according to the provisions of the Labor Law.
  
• Accident insurance 24/7.
  
• 14 days of leave/year.
  
• 13th Monthly Salary.
  
• Annual Health Checkup.
  
• Working in a dynamic, professional environment with many opportunities for advancement

Thời gian làm việc

• Thứ 2 - Thứ 6 (từ 08:00 đến 17:00)
• 5 days/week (any 2 days off).
• Shift: Rotate 24/7 (according to the arrangement of the team leader).
• Rotating shifts: 9 hours/shift/month (including 1.5 hour rest)