Manager, Trade Product & Processing Operations - Open Account
Standard Chartered Bank
Job Description
JOB SUMMARY
This role is responsible for ensuring the accurate and efficient processing of trade transactions under delegated authority, specifically focusing on Document Trade and Open Account Financing products managed through core transaction processing systems. The successful candidate will operate within a highly regulated environment, balancing compliance, client service excellence, and operational risk management.
As a key contributor to the continuous improvement of operational standards, this position supports both local regulatory adherence and the evolving needs of the business and clients.
The role offers an exciting opportunity to collaborate across multiple stakeholders including Transaction Banking, Branch Operations, and Country COO functions to align on project implementations, process enhancements, and service delivery initiatives.
This is a full-time office-based position where you will be empowered to drive operational efficiencies, contribute to digital transformation efforts, and play a significant part in shaping the future trajectory of trade processing within Standard Chartered in Viet Nam.
Key Responsibilities:
• Manage and oversee transaction flows within the core Trade Processing systems, including Document Trade and Open Account Financing, ensuring timeliness, accuracy, and completeness of all processed transactions.
• To ensure that all transactions are accurately processed and released in compliance with statutory Regulatory and internal operational instructions.
• To effectively check and ensure deals are being processed as per the Departmental Operating Instructions manual, customer’s instructions and within the timeliness and accuracy standards specified.
• To ensure transactions are handled within TAT and escalate immediately if any issue.
• Support the launch and implementation of new trade products and operational projects by working closely with cross-functional teams to ensure smooth transition and minimal disruption to daily operations.
• Proactively identify operational risks and compliance issues, facilitating timely resolution, escalation, and communication to relevant parties to maintain operational integrity.
• Drive adoption and increased utilisation of digital platforms such as S2B NG and DTC by analysing client usage data, arranging targeted training sessions, and collaborating with Relationship Managers and Specialist Advisory Teams.
• Partner with branch operations teams for post-implementation reviews to identify and resolve operational issues, ensuring sustained service excellence and client satisfaction.
• Support deal reviews, structuring & advisory activities through to effective Production implementation and transfer of ownership to Client Operations when required
• Support initiatives enabling digitisation of transactional flows & commercialisation of digital self-service tools.
Skills and Experience
With 5 to 7 years of comprehensive experience within Operations, particularly in Trade Transactions and Disbursement Operations, the candidate will demonstrate a deep understanding of trade finance products and regulatory frameworks.
Professional Skills:
• Thorough knowledge of trade products including Letters of Credit, Guarantees, and Open Account Financing with familiarity of transaction flow and compliance processes.
• Proven ability to analyze complex operational issues and deliver pragmatic solutions aligning with business and regulatory requirements.
• Strong understanding of technological platforms underpinning trade processing, facilitating effective use and enhancement of banking systems.
Soft Skills:
• Proficiency in PC applications including MS Office suite for reporting, analysis, and communication.
• Excellent organisational skills enabling efficient management of multiple priorities and workflows under tight deadlines.
• Effective interpersonal and communication skills, capable of building strong working relationships at all levels.