Top 3 Reasons To Join Us Product company & Attractive benefits Your career always grow together with us In-depth knowledge sharing sessions The Job

Overview

Provide technical support and user guidance for clients using POS systems and PAX devices in the US market.
Support various business types: Restaurants, Nail Salons, Supermarkets, etc.
Shift work required to align with US business hours.
Ensure high-quality service by addressing customer inquiries, troubleshooting issues, and
delivering effective solutions promptly

Key Responsibilities

Handle support requests via email, live chat, and ticketing systems (Zendesk, Freshdesk, etc.) in English.
Troubleshoot hardware (POS, PAX, Printers) and basic network issues (LAN, Wi-Fi) through remote tools.
Provide clear, step-by-step written instructions or documentation for customers to resolve their issues.
No verbal communication with customers required.
Collaborate with the local dev team to report bugs and suggest product improvements.

Your Skills and Experience

English: Strong Reading and Writing skills. Ability to understand customer issues via text and respond professionally in English.
Experience: 1-2 years in IT Support, Help Desk, or Customer Success. Experience with POS/Fintech is a plus.
Technical: Basic knowledge of Networking (TCP/IP, DNS) and Remote Desktop tools (TeamViewer, AnyDesk).
Skills: Logical thinking, patience, and the ability to explain technical terms simply through writing.
Education: College or Bachelor’s degree in IT or related fields.

Why You'll Love Working Here

IT Support Specialist US Market

Job Description