IT Support Executive (Contract)

ABOUT THE ROLE

We are looking for a contract IT Support Executive to join our team on a temporary basis.

You will support OA (Office Automation) — a company-wide workflow system built on SharePoint and integrated with Oracle NetSuite. Your main responsibility is to handle and resolve support tickets across 500+ workflows.

This role follows...

Yêu cầu công việc

Must have:

• Hands-on experience with SharePoint on-premise (administration, workflows, permissions)

• Familiarity with approval workflow systems and common failure modes

• Ability to read and interpret workflow logic, form field configurations, and integration logs

• Strong systematic troubleshooting skills — able to form hypotheses, run diagnostic steps, and document dead ends

• Clear written communication for technical knowledge documentation

Nice to have:

• Experience with Oracle NetSuite (field mapping, API integration, sync error analysis)

• Experience with SharePoint workflow tooling (SharePoint Designer, Nintex, or similar)

• Familiarity with middleware or scheduled job-based ERP integrations