Job Description
• Bachelor’s degree in Information Technology, Computer Science, Network Administration, or a related field (or equivalent practical experience).
• 2+ years of experience in IT helpdesk, IT support, service desk, or desktop support roles.
• Good knowledge of Windows OS, Microsoft Office / Microsoft 365, basic networking, and common enterprise software environments.
• Hands-on experience troubleshooting PC, laptop, printer, internet, Wi-Fi, and peripheral device issues.
• Familiarity with user account management, basic domain environment, file sharing, remote support tools, and endpoint security practices.
• Understanding of LAN/WAN, TCP/IP, DNS, DHCP, VPN, and general office network troubleshooting concepts.
• Experience with ticketing systems, IT asset management, and support documentation is preferred.
• Ability to prioritize incidents, manage multiple support requests, and respond effectively under pressure.
• Strong customer service mindset with clear communication and a willingness to support non-technical users.
• Good analytical thinking, problem-solving ability, and attention to detail.
• Ability to work independently as well as collaboratively with internal teams and external vendors.
• Good written and verbal communication skills in English and Vietnamese.
Desired Qualifications:
• Experience supporting Microsoft 365, Teams, Outlook, SharePoint, or similar enterprise collaboration tools.
• Basic knowledge of server, backup, cybersecurity, CCTV, access control, or IT infrastructure support.
• Relevant certifications such as Google IT Support, CompTIA A+, Network+, or Microsoft fundamentals are a plus.
• Experience supporting users in manufacturing, office, or multi-site environments is an advantage.
• If you are a dependable IT support professional with strong troubleshooting skills and a passion for helping users solve technical issues efficiently, we encourage you to apply.
We are seeking a proactive and service-oriented IT Helpdesk professional to provide first-line technical support for end-users across hardware, software, network, and business applications. The ideal candidate will have hands-on experience in troubleshooting day-to-day IT issues, supporting employees onsite and remotely, and ensuring stable IT operations in a professional office environment.
Key Responsibilities:
• Provide first-level IT support for desktops, laptops, printers, mobile devices, meeting room equipment, and common office peripherals.
• Troubleshoot hardware, software, operating system, network, VPN, email, and user access issues in a timely manner.
• Install, configure, and maintain Windows operating systems, standard business applications, antivirus, and endpoint tools.
• Handle user account management tasks such as password reset, access provisioning, permissions update, and basic Active Directory or Microsoft 365 administration.
• Set up and support onboarding and offboarding activities, including device preparation, account setup, asset handover, and access revocation.
• Monitor and maintain IT inventory, including laptops, accessories, software licenses, and other office IT assets.
• Document incidents, solutions, user guides, and standard operating procedures to improve support efficiency and knowledge sharing.
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