Field Service Engineer
Công Ty TNHH GEA Việt Nam
Job Description
Key Responsibilities
Perform planned and unplanned service maintenance on Separator and Decanter equipment in the assigned region.
Complete all assigned service jobs timely, safely, and with high-quality workmanship.
Provide installation and commissioning support, ensuring equipment is set up and operating according to specifications.
Prepare Hazard and Risk Assessments prior to job execution, ensuring full compliance with company and customer SOPs.
Troubleshoot issues on customer sites with the support of remote technical teams when required.
Produce and submit comprehensive and timely service reports after each job.
Deliver customer training sessions on equipment operation, maintenance, and best practices.
Promote the company’s products, spare parts, upgrades, and service offerings to customers.
Support the Service Sales team with technical clarifications and spare‑parts recommendations.
Collaborate with Sales on equipment audits and site assessments to help generate new business opportunities.
Contribute positively to overall business performance, including achieving individual and country-level KPIs.
Maintain a high level of professionalism and customer satisfaction.
Ensure all work is performed in alignment with quality, safety, and environmental requirements.
Carry out other duties assigned by the line manager as necessary.
Profile & Qualifications
Minimum Requirements
Minimum 3 years of working experience as a Field Service Engineer or similar technical service role.
Strong hands-on experience in commissioning, troubleshooting, and service maintenance of industrial equipment.
Prior experience in handling, operating, or servicing Separators or other fast‑rotating machinery is essential.
Demonstrates high attention to detail, responsibility, and safety awareness.
Technical & Professional Skills
Solid understanding of mechanical, electrical, and automation systems relevant to rotating equipment.
Ability to read and interpret technical drawings, manuals, and SOPs.
Strong analytical and problem‑solving skills.
Ability to work independently in field environments under time pressure.
Soft Skills
Strong communication skills, particularly in customer-facing situations.
Ability to write clear and complete service reports.
Proactive, self-motivated, and able to collaborate effectively with cross‑functional teams.
Additional Preferred Qualifications
Familiarity with risk assessment and safety compliance procedures.
Experience in conducting customer training programs.
Willingness to travel frequently, domestically and regionally if required.