Expert Customer Experience

Yêu cầu công việc

Bachelor’s degree in Business Administration, Marketing, Service Management, or related fields.

At least 8–10 years of experience in a similar position.

Strong understanding of customer journey, touchpoints, and satisfaction measurement methods (CSAT, NPS).

Experience in analyzing, collecting, centralizing, and consolidating data from multiple sources.

Data analysis & insight generation: ability to analyze feedback, identify trends, root causes, and factors affecting customer satisfaction.

Reporting & presentation skills: ability to build logical reports, visualize data, and deliver concise, actionable insights.

Proficiency in English for professional work.

Process-oriented & continuous improvement mindset: ability to review processes, identify inefficiencies, and collaborate across departments to propose practical improvements.