Customer Services Representative(Chinese Speaker)

Job Duties:

Inside Sales Support

- Responsible to source and purchase materials from both local and oversea vendors.

- To generate customer quotation at advised margin in a timely manner.

- Be one of the Customer’s key contact person for customer order management and attend to customer call.

- Follow up on account receivables from customer to avoid any delivery block by Finance & assist in remain the positive cash flow.

- Support in providing the Sales Report to Sales Representative.

- Attend to customer complaint by understand the details, log in and coordinate with internal stakeholder to provide resolution back to customer within the expected timeframe.

Customer Order Management

- Follow established processes to review the customer purchase orders, communicating with customer if any additional or special requirement is needed.

- Process customer orders efficiently and accurately by provide the customer confirmation notifications.

- Perform order entry in system includes entering the sales order, purchase order (to vendor), proforma invoice, good receipt, purchase invoice, delivery note and tax invoice.

- Communicating with vendor to monitor the efficient arrival of purchased product and provide regular shipment update to customers.

- Provide customer service by staying on top of outstanding orders and shipments status.

- Responsible to liaise and working closely with 3rd party service provider or warehouse personnel to ensure the quality and quantity aspect fulfillment of incoming goods.

- Liaise and coordinate with 3rd party service provider or warehouse personnel for both inbound and outbound deliveries arrangement.

- Picking the products based on the FEFO follow by FIFO basis. Provide the shipping instruction & complete shipping documents to 3rd party service providers or customers to ensure a seamless delivery to customers.

- Provide the necessary supports to 3rd party service providers or internal stakeholders to ensure on-time delivery to customers.

- Handle the product sample order and demo unit request (as required).

Administrative Activities

- Responsible in the assigned administrative activities when necessary.

- Responsible to have the systematic filing system and necessary record retention to fulfill the ISO9001 standard.

- Working with Finance team if there is any petty cash handling is required.

Yêu cầu công việc

• Able to communicate in Chinese.

• At least 1 years working experience in relevant field. Solid working experience in trading business is an asset.

• Familiar with adhesives products and experience in handling dangerous goods will be an added advantage.

• Familiarity with ERP system knowledge.

• Effective communication skills and dedication to customer satisfaction.

• Ability to work independently and a good team player with strong sense of self initiative with pro-active attitude.

• Good co-ordination, interpersonal and stress management skills.

• Able to prioritize, excellent in follow through and attention to detail.

Interested parties, please click “APPLY NOW” to submit your application.