Customer Service Travel App - Working 100% English

Your role & responsibilities

• Act as a point of contact between customers and partners to handle basic inquiries via inbound/outbound calls, email, chat, and messaging
• Provide accurate, complete information by following the correct tools, processes and guidelines
• Escalate and update any urgent or unusual cases promptly
• Deliver high quality customer service and ensure a positive customer experience
• Proactively learn and stay updated on customer service knowledge and relevant information

Your skills & qualifications

• Graduated from High school or equivalent academic level
• Fluency in English (Speaking, listening, writing, and reading) - working 100% English.
• Hardworking, diligent, and proactive in work.

Benefits for you

Quyền lợi được hưởng

• Join the insurance regimes according to the provisions of the Labor Law.
• Accident insurance 24/7.
• 14 days of leave/year.
• 13th Monthly Salary.
• Annual Health Checkup.
• Working in a dynamic, professional environment

Thời gian làm việc

• Thứ 2 - Thứ 7 (từ 08:00 đến 18:15)
• Xoay ca 24/7, làm 5 ngày nghỉ 1 (có phụ cấp ca đêm)