Customer Service Team Leader - European Lane

Main Tasks / Key Activities

• Build and maintain a core overseas agent network, regularly reviewing performance and reporting progress to expand partnerships.

• Monitor European market trends, analyze routes, and lead the sales team to strengthen quotation accuracy and competitiveness.

• Track regional shipment volume, revenue, and costs; set sales targets and drive execution to improve quotation success and goal attainment.

• Support company strategy by identifying and implementing ne

w business models to unlock growth and diversify revenue.

• Manage daily team operations, streamline processes, and handle emergencies to ensure service quality and operational efficiency.

• Develop team structure and capabilities, focusing on key objectives to enhance agent performance.

• Host visits from overseas agents and clients, coordinating itineraries to facilitate clear communication.

• Participate in domestic and international agent meetings and business trips to foster partnership growth.

• Execute tasks as assigned and ensure alignment with organizational objectives.

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Yêu cầu công việc

What Will Make You Successful

• Diploma or higher in Logistics, Supply Chain Management, or a related field.

• Minimum of 3 years' experience in logistics, transportation, or freight forwarding, with at least 2 years in a supervisory or leadership role.

• Familiarity with key trade lanes and overseas agent networks, particularly within Asia, Africa, and Australia.

• Strong problem-solving abilities and the capacity to perform under pressure while upholding high standards.

• Excellent coordination, leadership, and communication skills with a strong sense of accountability.

• Proficiency in spoken and written English. Mandarin language skills are an added advantage.