Customer Service Manager

This role will lead and optimize the customer service team to deliver exceptional support, ensuring seamless customer experiences and driving service excellence through strategic initiatives.

Key daily tasks and objectives include:

1. Manage and supervise the day-to-day activities of the customer service team, ensuring smooth workflow and adherence to company standards.

2. Train and mentor customer service...

Yêu cầu công việc

1.Bachelor’s degree or above in STEM (Science, Technology, Engineering, Mathematics), Business Administration, International Trade, Logistics, Marketing, or a related field.

2. Minimum 5 years of relevant customer service/documentation management work experience in the shipping line.

3. Good English skill, both verbal and written, with excellent communication skills.

4. Experience in developing and implementing customer service strategies and initiatives.

5. Familiar with logistics and shipping software and systems.

6. A deep understanding of the logistics and shipping industry, including market trends, customer needs, and competitive landscape, is highly desirable.