Customer Service Assistant

SCOPE

The Customer Service Assistant is responsible for supporting department objectives by entering and retrieving data through custom or other software to provide optimal customer experience and supporting customer service initiatives.

ACCOUNTABILITIES

• Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required.

• Accurately processes various types of customer requests.

• Proofreads material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, to verify customer requests are processed correctly.

• Files and keeps records as required.

• Promotes and maintains high standards of quality and service excellence.

• Processes work in a timely manner and meets quality and productivity objectives.

• Understands and is able to correctly work with multiple currencies and other requirements with regard to processing international orders.

• Effective time management and planning/organizing skills.

• Self-motivated and results oriented.

• Effective interaction with individuals and groups both inside and outside of the organization and works effectively as a team contributor on all assignments.

• Maintains a high level of commitment to achieve goals.

• Effective performance independently or as part of a team.

• Analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution.

• Maintains knowledge of current procedures.

• Supports local Customer Service teams and provides support for other teams when needed.

• Provides Chat support in local language and English as required. Other language skills would be beneficial.

• Adapts to changing situations and restructures tasks and priorities as changes occur within the business and organization.

• Supports and participates in the company's total quality and customer service expectations.

• Trustworthy and maintains confidentiality.

• Other duties as assigned

Yêu cầu công việc

QUALIFICATIONS

EDUCATION & EXPERIENCE

Basic education equivalent to College Graduated and at least 2 years of working experience.

SKILLS & CERTIFICATIONS

• Professional verbal and written communication in local language (minimum), including in a telephone environment. Additional languages may be required.

• Fluent reading and writing in English.

• Ability to type data for long periods of time.

• PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook, and other software.

• Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen.

• Able and willing to use our telephone headsets