We're looking for a Customer Experience Operations Manager to drive the effectiveness and efficiency of our team through data and become a key partner in defining customer experience objectives, strategy, and tactics, and in implementing processes that scale. We believe in people first, curiosity, and empathy.

Requirements

Collaborating closely with the CX VP and managers to gain insights into our current business growth stage and departmental needs
Monitor and troubleshoot data issues across CX systems (Churnzero, Intercom, Salesforce, BigQuery)
Partner with Finance and Revenue operations to monitor the entire customer lifecycle (contracting, onboarding, renewals, churn)
Analyze and improve our Customer Health Score
Build and maintain centralized dashboards for CX functions (Support, Customer Success, Account Management)
Establishing, maintaining, and enforcing SLAs across Revenue and CX teams

Benefits

100% premium coverage on our healthcare plans for employees and their families
Dental & vision coverage for employees and families
New laptop & equipment
Wellness Stipend

Originally posted on Himalayas

Customer Experience Operations Manager

Job Description

Requirements

Benefits