Chăm Sóc Khách Hàng Sàn Thương Mại Điện Tử / Customer Service ECommerce - ( Yêu Cầu Chứng Chỉ N1) - Tại Hà Nội

Your role & responsibilities

• Direct Hotline counseling/receiving calls, emails, messages (email, chat, voice) from customers to answer questions, support to resolve customer complaints about products and services on the e-commerce platform.
  
• Update information on the system.
  
• Perform other duties as required by superiors.

Your skills & qualifications

• Proficiency in Japanese (listening, speaking, reading, writing). Must have JLPT N1 certificate
  
• Graduated High School or higher education.
  
• Having experiences in customer services is an advantage.
  
• Loud & clear voice.

Benefits for you

Quyền lợi được hưởng

• Income up to: 21.000.000 - 22.200.000 VND/month.
  
• Base salary: 19.500.000 VND.
  
• Meal Allowance: 500.000đ VND.
  
• KPI Incentive: 900.000 – 1.200.000 VND.
  
• Night shift allowance: 30% base salary.
  
• 100% salary in 2-month probation time.
  
• Join the insurance regimes according to the provisions of the Labor Law.
  
• Accident insurance 24/7.
  
• 14 days of leave/year.
  
• Annual Health Checkup.
  
• Participate in training courses on skills and profession.
  
• Experiencing a clear promotion path.
  
• Working in a dynamic, professional environment with many opportunities 

Thời gian làm việc

•  Rotated Shift, having any 02 days off
• Working hour: 07:00 - 22:00 (9 hours/shift including 1 hour break 0time)