Billing Analyst
Baker & McKenzie (Vietnam) Limited
Job Description
Role purpose
To work closely with Timekeepers/Partners, the Revenue Specialist, and Business Professional functions in handling and resolving billing issues. The role-holder will take ownership of assigned billing matters from start to finish, proactively follow up on outstanding items, and edit, draft, and finalize the Firm's client invoices in accordance with the Firm's standard billing process and the client's requirements.
Main responsibilities
• Prepare invoices based on clients’ and Partners’ billing instructions and in accordance with the Firm's policy, ensuring instructions are clarified promptly where needed
• Ensure timely and accurate invoices are issued monthly, monitoring progress against deadlines and following up on outstanding actions
• Communicate and follow up with Timekeepers/Partners on billing matters in a clear, professional, and proactive manner
• Work closely with the Revenue Specialist and coordinate with the POD members in resolving client queries on issued invoices, taking ownership until matters are fully resolved
• Verify the accuracy of billing data, maintain the billing database, and proactively identify and resolve billing issues before they escalate
• Own assigned billing portfolios or tasks by tracking status, anticipating blockers, escalating risks appropriately, and driving actions through to completion
• Handle ad hoc and urgent billing requests with responsiveness, sound judgment, and a client-service mindset
Function
The Finance function provides the following services to the Firm:
• Supporting strategic decision-making from a financial and business perspective
• Managing cash flow, including accounts payable, credit checks, billing, and collections
• Ensuring Firm-wide purchasing excellence and efficiency
• Providing financial reporting, budgets, and forecasts
• Securing financing across the global Firm
Technical skills, qualifications and experience
• A university degree in accounting and finance or a related field
• Excellent command of spoken and written English
• Good analytical mind, able to work independently, and proactive in identifying issues, proposing solutions, and following through
• Be mature and be able to work through masses of documents and to prepare bills for legal services rendered
• Be able to work under pressure and manage multiple tasks with deadlines
• Attention to detail, a high sense of responsibility, and a strong ownership mindset
• Good knowledge of Microsoft Office, particularly Outlook, Word, Excel, PowerPoint, and Teams and similar
• Willing to work overtime
Personal qualities
These personal qualities represent the shared characteristics of high performers across Baker McKenzie, regardless of job level and location.
Know-how
• Demonstrates the ability to identify the real issue, and to anticipate requirements and potential consequences; distills a range of possibilities by thinking in a considered, prudent manner
• Has the capacity to take on new ideas and develop knowledge, and think holistically about business and address media, analyst, employee, and client audiences
• Able to move through a variety of tasks requiring different approaches, knowledge, and expertise, with the agility of mind and capacity for analysis and synthesis
Dedication
• Driven by a strong personal sense of integrity and upholds exemplary quality standards
• Prepares thoroughly, takes ownership of assigned work, uses initiative, and proactively follows up to ensure matters progress to completion
• Hardworking and diligent with a keen understanding of client demands
• Demonstrates composure when dealing with difficult situations
Personal Impact
• Uses complex, coordinated influencing/negotiation strategies, adapted to people, organizations, and/or the situation, e.g., networks
• Leverages direct reports to facilitate increased collaboration across the organization
• Builds partnerships based on a common agreement that acknowledges individual differences but creates a new commonality beyond root belief, large-scale
• Creates a positive impression at all times; develops relationships through collaboration and reciprocity
• Negotiates to achieve mutually satisfactory outcomes; shows good judgment on when to stand strong and when to compromise
• Invests in, nurtures, and builds a network of productive relationships
Humanity
• Respectful to others, regardless of their position, and earns the respect of others by being transparent
• Has care and concern for others and a genuine interest in others as people
• Treats delicate or confidential issues with discretion