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ITviec

Application Engineer NV trien khai phan mem/SQL
Restaff – House Of Norway
RemoteVietnam3 days ago
Job Description
Top 3 Reasons To Join Us
We CARE about you and always put FAIRNESS first
Flexible & open international working environment
Chance to work onsite with the team
The Job
WE ARE LOOKING FOR A PERSON, WHO WILL:
CodeIT is building a strong application engineering team to support business expansion in Vietnam and ASEAN. This role focuses on delivering customer solutions using low-code platforms and ensuring high system performance and customer satisfaction.
Design and configure solutions using low-code platforms:
- CodeIT Enterprise (Windows-based applications)
- Kalipso Studio (Android-based applications)
- Translate business requirements into system configuration, including workflows, business logic, and UI behavior.
- Perform root cause analysis (RCA) and functional analysis (Input / Output / Business Logic) to troubleshoot system issues.
- Act as main contact point for post go-live support, handling tickets end-to-end:
Issue → RCA → Solution → Communication → Closure - Ensure clear and professional communication with customers via email, calls, and meetings.
- Maintain and update User Guides and documentation to reflect system behavior and business flow.
- Propose improvements to system configuration, workflows, and processes based on real issues and customer needs.
- Support deployment, testing, and system validation in coordination with R&D teams.
- Support system integration with devices such as PLC, scanner, printer, scale, and PDA (Android).
- Assist Sales team in site survey, requirement collection, and technical proposal when required.
REQUIRED SKILLS:
- At least 3 years of experience as a Software Application Engineer/System Support/System Admin/Technical Support/Configuration Engineer
- Experience in customer support / application support, and possessing a strong customer-centric mindset.
- Experience with low-code / no-code platforms or system configuration
- Graduated in IT, Software Engineering, Automation, or related fields
- Good command of English, able to communicate with customers via email and meetings
- Understanding of Windows-based applications and business workflows
- Basic knowledge of MS SQL Server (query, stored procedures, data analysis)
- Basic knowledge of version control (Git)
- Strong analytical thinking and problem-solving skills
- Ability to perform RCA and troubleshoot common system issues independently
- Proactive, responsible, and able to work independently
- Willingness to travel when required
- Familiar with MS Excel, Word, and PowerPoint
- Ms. Excel, Ms. Word & Ms. Power Point.
Plus skills:
- Experience with Low-code/no-code platform
- Knowledge of WMS / Traceability / Manufacturing systems
- Basic knowledge of PLC programming and I/O devices
- UI/UX awareness for designing user-friendly applications (Windows & Android)
- Familiar with MS Visio, MS Project
Attractive Benefits:
- 13th-month salary bonus provided to all staff members.
- Comprehensive healthcare insurance package for you and your dependents.
- Annual health check-up included.
- 12 days of annual leave per year, with the opportunity for 1 additional day per year, up to a maximum of 18 days. Additionally, 3 special Restaff holidays are granted on December 24th, 25th, and 26th.
- Hybrid working model allowing for 1 day per week of remote work.
- English-speaking working environment.
- Overseas business trip opportunities available.
- Sponsorship and encouragement for staff members to pursue further education through coverage of tuition fees and examination costs.
- Product-oriented approach with an agile project management style, offering a dynamic work environment and the chance to gain expertise in the latest technologies.
- Regular gathering parties and team-building activities.
- Complimentary coffee (including cappuccino, cafe latte, latte macchiato, etc.), milk, and juice.
- Working hours from 9 am to 6 pm, Monday to Friday, with a one-hour lunch break and a thirty-minute break in the afternoon.
- Annual Performance Appraisal opportunities
- English communication skills training provided.
- And much more!
Benefits
Attractive Benefits:
- 13th-month salary bonus provided to all staff members.
- Comprehensive healthcare insurance package for you and your dependents.
- Annual health check-up included.
- 12 days of annual leave per year, with the opportunity for 1 additional day per year, up to a maximum of 18 days. Additionally, 3 special Restaff holidays are granted on December 24th, 25th, and 26th.
- Hybrid working model allowing for 1 day per week of remote work.
- English-speaking working environment.
- Overseas business trip opportunities available.
- Sponsorship and encouragement for staff members to pursue further education through coverage of tuition fees and examination costs.
- Product-oriented approach with an agile project management style, offering a dynamic work environment and the chance to gain expertise in the latest technologies.
- Regular gathering parties and team-building activities.
- Complimentary coffee (including cappuccino, cafe latte, latte macchiato, etc.), milk, and juice.
- Working hours from 9 am to 6 pm, Monday to Friday, with a one-hour lunch break and a thirty-minute break in the afternoon.
- Annual Performance Appraisal opportunities
- English communication skills training provided.
- And much more!